{"id":7242,"date":"2018-07-12T17:34:54","date_gmt":"2018-07-12T17:34:54","guid":{"rendered":"https:\/\/www.reclaimhosting.com\/?page_id=7242"},"modified":"2026-03-11T09:00:18","modified_gmt":"2026-03-11T13:00:18","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/www.reclaimhosting.com\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7242\" class=\"elementor elementor-7242\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-46738fbf elementor-section-stretched elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"46738fbf\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5d795366\" data-id=\"5d795366\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35bc9671 elementor-widget elementor-widget-image\" data-id=\"35bc9671\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"938\" height=\"248\" src=\"https:\/\/www.reclaimhosting.com\/wp-content\/uploads\/2018\/07\/no-regrets.png\" class=\"attachment-twentyseventeen-featured-image size-twentyseventeen-featured-image wp-image-7244\" alt=\"\" srcset=\"https:\/\/www.reclaimhosting.com\/wp-content\/uploads\/2018\/07\/no-regrets.png 938w, https:\/\/www.reclaimhosting.com\/wp-content\/uploads\/2018\/07\/no-regrets-300x79.png 300w, https:\/\/www.reclaimhosting.com\/wp-content\/uploads\/2018\/07\/no-regrets-768x203.png 768w\" sizes=\"100vw\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1f5ba6d9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1f5ba6d9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-575e9403\" data-id=\"575e9403\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64b5aa50 elementor-widget elementor-widget-heading\" data-id=\"64b5aa50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Refunds and Cancellations<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-682a5528 elementor-widget elementor-widget-text-editor\" data-id=\"682a5528\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>24 Hour \u201cNo Regrets\u201d Change Policy<\/h2><p>We all make mistakes. Sometimes we click that submit button before we realize that we selected the wrong item. If you need to change something or make an adjustment to your account, we totally get it. Here&#8217;s our 24-Hour \u201cNo Regrets\u201d Change Policy:<\/p><p>Within the first 24 hours of signing up, if you realize there&#8217;s a typo in your domain, or perhaps you want something different, or maybe you decide this isn\u2019t for you, just let us know. During this period, we can help make changes to ensure you get what you need. New domain registrations can be changed or completely cancelled, <strong>but only within the first 24 hours of registration<\/strong>.\u00a0<\/p><p>(Note: Domain Transfers that have already been approved by the losing registrar are not eligible for refund or change.)<\/p><h2>14-Day Refund Policy<\/h2><p>Sometimes, a purchase simply isn\u2019t what we were looking for. If you are unhappy with your Shared Hosting Account for any reason <strong>within the first 2 weeks (14 days) of signup<\/strong>, we will issue you a full refund of hosting costs, minus the cost of any domain registrations or transfers.<\/p><h2>Other Products and Services<\/h2><p><em>(Scenarios where refunds or changes may come into question)<\/em><\/p><ul><li>Refunds are not issued for purchased products or services that are unused.<\/li><li><span style=\"font-size: 1rem;\">Service-based costs (Migrations, Professional Services) are only refunded when the request is made within 14 days, and only if the service has not been executed.<\/span><\/li><li><span style=\"font-size: 1rem;\">Upgrading shared hosting plans and services are prorated based on your billing cycle, however downgrading a plan\/service is not eligible for a refund for unused time.<\/span><\/li><li><span style=\"font-size: 1rem;\">Annual contracts for Managed Hosting and Domain of One\u2019s Own are not eligible for refunds.<\/span><\/li><li><span style=\"font-size: 1rem;\">Renewals of all products and services are non-refundable.<\/span><\/li><li><span style=\"font-size: 1rem;\">One refund or account change, per customer, per calendar year.<\/span><\/li><li><span style=\"font-size: 1rem;\">All other sales are final.\u00a0<\/span><\/li><li style=\"list-style-type: none;\">\u00a0<\/li><\/ul><h2>Cancellations<\/h2><p><img decoding=\"async\" class=\"wp-image-34123 size-full alignright\" src=\"http:\/\/www.reclaimhosting.com\/wp-content\/uploads\/2019\/08\/Screen-Shot-2014-10-22-at-2.26.53-PM.png\" alt=\"\" width=\"420\" height=\"193\" srcset=\"https:\/\/www.reclaimhosting.com\/wp-content\/uploads\/2019\/08\/Screen-Shot-2014-10-22-at-2.26.53-PM.png 420w, https:\/\/www.reclaimhosting.com\/wp-content\/uploads\/2019\/08\/Screen-Shot-2014-10-22-at-2.26.53-PM-300x138.png 300w\" sizes=\"(max-width: 420px) 100vw, 420px\" \/><\/p><p>We\u2019re sad to see our customers leave, but when that occasionally happens, we offer a variety of export options.\u00a0 All customers own their data, and can move it out at any time. You can send us an email at <a href=\"mailto:support@reclaimhosting.com\"><u>support@reclaimhosting.com<\/u><\/a> or put in a ticket within the <span style=\"text-decoration: underline; color: #333333;\"><a style=\"color: #333333; text-decoration: underline;\" href=\"https:\/\/portal.reclaimhosting.com\/clientarea.php\">client area<\/a><\/span> if you need assistance.<\/p><h3>Cancelling your Account<\/h3><p>To cancel your account, <a href=\"https:\/\/portal.reclaimhosting.com\/clientarea.php\"><u>login to the Client Area<\/u><\/a> and go to your <i>Accounts<\/i>. By clicking the dropdown and selecting <i>Request Cancellation<\/i> you can initiate a cancellation request. You will receive an email confirming your cancellation request has been received immediately after submitting the form. If you are within the initial 14-day window of products eligible for a refund, or we have further questions, we will be in touch. You can also reach out to us directly at <a href=\"mailto:support@reclaimhosting.com\"><u>support@reclaimhosting.com<\/u><\/a>.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-194fdb2f elementor-widget elementor-widget-heading\" data-id=\"194fdb2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Last Reviewed: 01 October, 2024<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refunds and Cancellations 24 Hour \u201cNo Regrets\u201d Change Policy We all make mistakes. Sometimes we click that submit button before we realize that we selected the wrong item. If you need to change something or make an adjustment to your account, we totally get it. Here&#8217;s our 24-Hour \u201cNo Regrets\u201d Change Policy: Within the first &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.reclaimhosting.com\/refund-policy\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Refund Policy&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-7242","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.reclaimhosting.com\/wp-json\/wp\/v2\/pages\/7242","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.reclaimhosting.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.reclaimhosting.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.reclaimhosting.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.reclaimhosting.com\/wp-json\/wp\/v2\/comments?post=7242"}],"version-history":[{"count":33,"href":"https:\/\/www.reclaimhosting.com\/wp-json\/wp\/v2\/pages\/7242\/revisions"}],"predecessor-version":[{"id":45083,"href":"https:\/\/www.reclaimhosting.com\/wp-json\/wp\/v2\/pages\/7242\/revisions\/45083"}],"wp:attachment":[{"href":"https:\/\/www.reclaimhosting.com\/wp-json\/wp\/v2\/media?parent=7242"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}